WHAT IS A REMANUFACTURED CARTRIDGE?

Remanufactured cartridges have been recycled and reprocessed from an original equipment manufacturer (OEM) empty core. The process differs by manufacturer and materials used with varying results in quality and page yields. Our remanufactured cartridges are produced to stringent quality control standards, using lab-tested components to ensure consistent OEM-equivalent performance.

WHAT IS THE PROCESS?

A typical production process includes inspection and replacement of key components as needed such as the OPC (Organic Photo Conductor) drum, wiper blade, PCR (Primary Charge Roller) and magnetic roller. One of the most critical parts of a cartridge is the OPC Drum. New aftermarket are made specifically for remanufacturers to have a harder and more durable surface than the OEM cartridge. We use only new drums in our cartridges to ensure OEM equivalent results.

IS A REMANUFACTURED CARTRIDGE INFERIOR TO A NEW ONE?

There should be no difference in print quality or page yield with a properly remanufactured cartridge. Our cartridges contain only quality toners that work well with the OPC drum and other replacement parts to meet OEM performance.

WHAT IF I EXPERIENCE A PRINT QUALITY ISSUE?

If a cartridge does not meet expectations, simply notify a customer service representative and return the cartridge and a page sample showing the print quality problem in the box it came in - Return it for evaluation and replacement. Please refer to our Product Warranty for details.

WHY USE REMANUFACTURED TONER CARTRIDGES?

Remanufactured cartridges can save 30% to 60% of the cost of OEM cartridges. We guarantee that the quality of our remanufactured toner cartridges will match or exceed that of OEM cartridges. Using remanufactured cartridges promotes several environmental benefits: saving energy and conserving natural resources by eliminating the need for new components. Most components in a toner cartridge can be recycled. Otherwise they are to be dumped in landfill which is danger to our environment.

OEM vs. REMANUFACTURED TONER CARTRIDGES - What is the difference?

New or OEM (Original Equipment Manufacturers) cartridges are made by HP, Canon, Lexmark, Apple, or other original manufacturers. They are usually manufactured using a combination of new and recycled parts at factories throughout the world. For example, on the box of an HP C4127X you can read: “This newly manufactured product may contain parts and materials recovered from the HP Planet Partners recycling program” and on the box of a Canon FX-4: “This cartridge may contain reconditioned parts and remolded materials.”

Remanufactured cartridges are those that have been remanufactured for another use. The remanufacturing process involves disassembling, cleaning, refilling toner, replacing appropriate components, print testing and repackaging. We remanufacture each cartridge to meet or exceed the quality standards of a new cartridge.

A remanufactured cartridge is a cartridge that has been:
1. Completely disassembled
2. All components inspected, separated and cleaned
3. New drum installed or used drum is tested using the LT-777 testing machine
4. New wiper blade installed
5. New magnetic roller installed or used magnetic roller is tested using the LT-777 testing machine
6. Toner container filled with new toner to original specifications
7. Toner container sealed with pull-out strip to prevent leakage
8. Cartridge reassembled and tested on proper equipment
9. These cartridges in effect are rebuilt from the ground up.

RECYCLED vs. REMANUFACTURED TONER CARTRIDGES - What is the difference?

The term “Recycled” is a generic term that does not necessarily refer to the process or technology used to manufacture a product. Both remanufactured cartridges and refilled cartridge (a cartridge that is recycled using drill-n-fill method) can be labelled as recycled cartridges despite huge differences in their recycling processes. Please note that all our cartridges are remanufactured. Please read following FAQ for the difference between a refilled cartridge and one that has been remanufactured.

REFILLED vs. REMANUFACTURED CARTRIDGES - What is the difference?

No. We do not sell refilled cartridges. All our cartridges are remanufactured. Although some people still think of them as the same, there is a big difference between remanufactured and refilled cartridges. A refilled cartridge has been drilled out and refilled with new toner inside which is also known as "drill-n-fill" method. Since the drum and other parts are not reconditioned or replaced, refilled cartridges can cause many problems. Recycled cartridges using "drill-n-fill" method may damage your equipment. In fact, refilled cartridges have given the remanufacturing industry a bad reputation.

Remanufacturing process involves disassembling, cleaning, refilling toner, replacing appropriate components, print testing and repackaging. We remanufacture each cartridge to meet or exceed the quality standards of a new cartridge.

WILL USING REMANUFACTURED TONER CARTRIDGES VOID MY EQUIPMENT WARRANTY?

No. Equipment manufacturers cannot void warranty of your equipment or service contract for using remanufactured cartridges. Current Laws prohibit any manufacturer from requiring you to buy their product exclusively.

Here is what HP says: "HP's warranty: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer."

You Have the Right to Choose PDF

WHY DON'T MORE BUSINESSES RECYCLE?

Basically, this is due to lack of education. The office products remanufacturing industry has been in existence for about 15 years. But we are working diligently to educate consumers about the value of remanufactured cartridges and the advancement the industry has made in the improved technology of remanufacturing cartridges. Through public relations campaigns, local, state and federal legislation, more and more users are realizing the added value and comparable quality of remanufactured cartridges.

AM I REALLY HELPING THE ENVIRONMENT BY USING REMANUFACTURED CARTRIDGES?

Definitely. Each discarded cartridge adds approximately three pounds of unnecessary waste to our landfills - waste that will take as long as 1,000 years to decompose. It is estimated that 100 million laser and printer cartridges and 400 million inkjet printer cartridges are produced each year. Remanufacturing these 500 million cartridges will save an estimated four million cubic feet of landfill space. The office products remanufacturing industry has already made a substantially positive impact on the environment and the economy and will continue to do so.