Having an untrained employee at any position in your company can be a scary thought. Elite companies have already awoken to the fact that their people are in fact their biggest competitive advantage. This has led to more emphasis being placed internally on effective recruiting, ongoing employee education and something HR people call “talent management”.
“If you think it’s expensive to train a technician, wait until you pay for the mistakes of an amateur.”
Effective technical training programs are designed to ensure your printer service technicians are knowledgeable, efficient and cost effective in the field. In most cases, a trained tech should be able to avoid common guesswork when servicing printers allowing them to save you and your customers time and money.
Here are five things a trained printer technician can do better to drive bottom line benefits:
- Diagnose printer issues quicker and more accurately.
- Shorten service call times to achieve more calls per day.
- Save on part costs with the appropriate parts ordered – only when needed.
- Less call backs or repeat service calls to resolve the original issue.
- Improve customer satisfaction and retention of recurring revenue.
There’s an old saying “if you think it’s expensive to hire a professional, wait until you hire an amateur”. That’s is so true, isn’t it? Especially when it comes to untrained service people that may be spending hours in a customer’s office trying to figure out how to correct a problem and then ordering hundreds of dollars in parts that may not be needed. Can you relate?
Perhaps now is the time to rethink your service training strategy for A4 devices within your Managed Print program or for your T&M customers. Whether you provide access to online service training courses or you send your technicians to attend a hands-on training class, chances are your ROI on service training could surpass your training investments elsewhere in your organization. Often service technicians stay with an organization for several years so the investment tends to have long term benefits.
Ask us about our online and live service training programs to get an idea of what you can do with your people and your bottom line.